Return & Refund Policy
We want you to be happy with your ELDé purchase. If your order isn’t right for you, eligible items may be returned within 14 days of delivery. Please review the information below before beginning a return.
Return Eligibility
We accept returns of unused and undamaged items within 14 days of delivery. Items must be returned in their original packaging and in resalable condition.
Return Process
Before sending a return, please contact us at support@eldecollection.com to request a Return Authorization Code and return instructions.
Once your return is approved, securely package the item, including its original packaging, and send it to:
ELDé Home
Attn: Returns
5507 Nesconset Hwy
Suite 10-146
Mount Sinai, NY 11766
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as ELDé cannot be responsible for return packages lost or damaged in transit.
Refunds
Once your return is received, we’ll inspect the item and notify you of the status of your refund. Please allow up to 7 business days for your return to be processed.
Approved refunds will be issued to the original payment method. Please note that additional time may be required for your bank or credit card provider to post the refund to your account.
Exchanges
If you would like to exchange an eligible item, please contact us at support@eldecollection.com within 14 days of delivery. We’ll provide instructions based on the item and availability.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us at support@eldecollection.com as soon as possible. Please include your order number and photos of the item and packaging so we can assist you promptly.
Questions
If you have questions about a return, exchange, or refund, please contact us at support@eldecollection.com.
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Let customers speak for us
This candle smells so good!!! I can’t stop burning it. Will be back for more.
By far the best candle I’ve ever owned!
I rarely endorse products, but I just had to share .
I literally gave up on real candles because my personal experience was that too many were often overpowering and artificial smelling.
I’m addicted to this Eldé Home Collection brand.
My most recent try, Whimsical Morning Bliss- it smells like Fruitloops…the perfect addition to my mourning routine! My favorite smell ever!
Oh, and the reusable jar is gorgeous and an added bonus!
The glow from the candle is so beautiful and I love the scent!
The scent is pleasant and not overpowering, love the container quality, also the candle burn very evenly.
love to literally this everyday especially next to a fire
The combination of the lavender and the vanilla are my two favorite scents and together they are perfect. I love my candles. Will definitely order again
The smell is incredible and the vessel is beautiful. I love my candles. I bought extras to keep in hand as gifts.
This candle is seriously as beautiful in person as it is in the photos!! I got the Coastal Essense scent. I can confirm it's clean, fresh and relaxing. All together creates a luxurious vibe. Looking forward to adding others and trying the diffusers too!
The smell of the candle is smooth and relaxing. The jar it comes in is beautiful and I will absolutely re-use it when the candle is finished.
Love the look! Love the scent! Looks great in my house
loved the candle and diffuser, diffuser provides just enough ambiance to the room without being overpowering, definitely ordering more for the bathrooms
