At ELDé, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we offer a simple and efficient return and refund process. Please review the details of our policy below:
Eligibility for Return We gladly accept returns of unused and undamaged items within fourteen (14) days of delivery. To qualify for a refund or exchange, items must be in their original, unopened condition and packaging.
Return Process To begin the return process, please contact our support team at customerservice@eldecollection.com to request a Return Authorization Code. Once approved, you will receive specific instructions for returning your item. Please securely package the item, including all original packaging and documentation, and send it to the following address:
ELDé Home Attn: Returns 5507 Nesconset Hwy Suite 10-146 Mount Sinai, NY 11766 USA
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for items lost or damaged in transit.
Refunds and Processing Once we receive your returned item and inspect its condition, we will process your refund or exchange. Please allow up to seven (7) business days for your return to be processed. A confirmation email will be sent once your return has been approved, and the refund will be issued to the original payment method.
Damaged or Defective Items If your purchase arrives damaged or defective, please contact us immediately at customerservice@eldecollection.com. We will arrange a prompt exchange or refund to resolve the issue.
Customer Service For any questions or concerns regarding our return and refund policy, please don't hesitate to reach out to our customer service team at customerservice@eldecollection.com. We are here to provide assistance and ensure your satisfaction.
